Refund Policy


In this agreement the following terms will have the following meanings:

"ACCOUNT" MEANS COLLECTIVELY THE PERSONAL INFORMATION AND CREDENTIALS USED BY USERS TO ACCESS VELHEIM COINS, VIRTUAL ITEMS, AND / OR ANY COMMUNICATION SYSTEMS ON THIS WEBSITE;

"LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF VELHEIM COINS, VIRTUAL ITEMS OR SERVICES PURCHASED FROM THIS WEBSITE;

"VIRTUAL ITEMS" MEANS, IN-GAME VIRTUAL ITEMS THAT VELHEIM DELIVERS THROUGH USE OF THE IN-GAME SHOPS IN EXCHANGE FOR CURRENCY PURCHASED;

"UNUSED VIRTUAL ITEM" MEANS A VIRTUAL ITEM PURCHASED FROM A DESIGNATED VIRTUAL SHOP THAT IS KEPT INSIDE OF IN-GAME OR VIRTUAL ITEMS NEVER CLAIMED OR USED.

"SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT VELHEIM MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;

"PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF VELHEIM COINS FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;

"PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;

"SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT VELHEIM MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;

"USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY VELHEIM AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;

"WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.VELHEIM.COM

VELHEIM AIMS TO ALWAYS PROVIDE HIGH QUALITY VIRTUAL ITEMS (OBTAINED IN EXCHANGE FOR VELHEIM COINS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.

THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE VELHEIM COINS.

THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN VIRTUAL ITEMS ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.

VELHEIM COINS CANNOT BE EXCHANGED BACK INTO A CURRENCY. PURCHASES OF VELHEIM COINS ARE NOT REFUNDABLE.

IF PURCHASED VELHEIM COINS ARE NOT EXCHANGED INTO THE VIRTUAL ITEMS DURING 30 CALENDAR DAYS IT THEN IS NO LONGER VALID AND CANNOT BE A SUBJECT OF REFUND. REFUND REQUESTS OF VELHEIM COIN PURCHASES WITHIN 30 CALENDAR DAYS ARE AT THE EXCLUSIVE DISCRETION OF VELHEIM. IF A VIRTUAL ITEM WAS GIVEN TO A USER ON TERMS OF BONUS, GIFT OR PROMOTION THEN IT CANNOT BE A SUBJECT OF REFUND INTO VELHEIM COINS.

IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM VELHEIM IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE VELHEIM COINS BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF VELHEIM.

ACCIDENTAL PURCHASES OF VELHEIM COINS OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. VELHEIM IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. VELHEIM IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE VELHEIM COINS.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, VELHEIM RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.

FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US:
admin@velheim.com (admin(at)velheim(dot)com)

Velheim.com | Design by Substance